Alex Ruben
How to Fix AADSTS7000112: Application is Disabled Error in Microsoft Teams
The AADSTS7000112 error can be frustrating for users of Microsoft Teams, as it prevents access to the application. This tutorial will guide you through the steps needed to resolve this issue, focusing on clearing the Teams cache, which is a common solution. By following these clear and actionable instructions, you’ll be able to regain access to Microsoft Teams and get back to collaborating with your team.
Step 1: Clearing the Microsoft Teams Cache
To address the AADSTS7000112 error, the first action you should take is to clear the Microsoft Teams cache. The cache might be corrupt or outdated, causing conflicts with authentication processes. Here’s how to do it:
1. Press Windows + R to open the Run dialog.
2. In the Run dialog, input the following path: %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams and hit Enter. This will take you to the Teams cache folder.
3. Once you reach the folder, select all the files within and delete them. This will ensure that Teams starts fresh when you launch it next time.
This step is crucial because a clean cache helps eliminate issues related to stored data that may interfere with the app’s functionality.
Step 2: Restart Teams
After clearing the cache, the next step is to restart Microsoft Teams. Restarting the application refreshes its settings and ensures that it no longer references the deleted cache files. Simply close Microsoft Teams completely, then relaunch the program. This action will trigger the app to rebuild its cache from scratch, which often resolves the application disabled error.
Step 3: Check Permissions and Access Rights
If the error persists after clearing the cache and restarting Teams, the next important step is to verify your permissions. The AADSTS7000112 error could indicate that your account does not have the necessary permissions to access Microsoft Teams. Ensure that your IT administrator has enabled your account for the Teams application. This may involve checking your account settings in the Azure Active Directory or related management portals.
If in doubt, reach out to your IT helpdesk for assistance, as they have the tools and access necessary to confirm your application’s status.
Extra Tips & Common Issues
While the above steps are vital in addressing the AADSTS7000112 error, consider the following tips for a smoother troubleshooting experience:
- Always ensure that you are using the latest version of Microsoft Teams, as updates often contain important fixes.
- If you continue to experience issues, try logging in using a different network to rule out connectivity problems.
- Some users have reported success by signing out and signing back into their accounts, which can also refresh session settings.
By following these tips, you can maximize your chances of resolving the error more efficiently.
In summary, troubleshooting the AADSTS7000112 error in Microsoft Teams involves clearing the app’s cache, restarting the application, and checking your account permissions. By following this guide, you’ll be well-prepared to tackle this issue and easily return to using Teams effectively.
Frequently Asked Questions
What does the AADSTS7000112 error mean?
The AADSTS7000112 error typically indicates that the application you’re attempting to access is disabled for your account. This means that there may be a configuration issue that needs to be addressed by your IT department.
Can I resolve this error without involving IT support?
While clearing the Teams cache and restarting the application can often resolve the AADSTS7000112 error, you may still need IT support to ensure your account has the proper permissions to access the application.
What should I do if clearing the cache doesn’t work?
If clearing the cache does not resolve the issue, consider checking your network connection, ensuring you’re using the latest version of Teams, and validating your permissions with your IT administrator. If these actions fail, further troubleshooting with IT support may be necessary.
