How to Fix Windows Cannot Connect to the Printer Error 0x00000771
If you’re encountering the “Windows cannot connect to the printer” error, specifically error code 0x00000771, this guide will help you troubleshoot and resolve this issue. By following the steps outlined below, you will be able to restart the necessary services and configurations to get your printer connected again.
Step 1: Restart the Print Spooler Service on Client PC
To start resolving the issue, first, restart the Print Spooler service on your client PC:
- Right-click on
This PC
and selectManage
. - In the left sidebar, click on
Services and Applications
, and then selectServices
. - In the Services window, locate
Print Spooler
in the list. - Right-click on
Print Spooler
and selectRestart
from the context menu. Wait for it to fully restart, then close the window.
Step 2: Configure Print and Document Services on Client PC
Next, ensure that the necessary print and document services are enabled:
- Press the Windows key, type
Control Panel
, and press Enter. - Click on
Programs and Features
. - On the left side, select
Turn Windows features on or off
. - Look for Print and Document Services and ensure the following are checked:
Internet Printing Client
LPD Print Service
LPR Port Monitor
Step 3: Restart the Print Spooler Service on Server PC
Next, you’ll need to restart the Print Spooler service on the server PC:
- Right-click on
This PC
and selectManage
. - Click on
Services and Applications
and thenServices
. - In the Services window, restart the
Computer Browser
service:
- Double-click on
Computer Browser
to open its properties. - Set the Startup type to
Automatic
, then clickApply
andOK
.
Print Spooler
again in the list, right-click it, and select Restart
.Step 4: Configure Print and Document Services on Server PC
Finally, make sure that print and document services are properly configured on the server PC:
- Press the Windows key, type
Control Panel
, and press Enter. - Click on
Turn Windows features on or off
. - Ensure that the following options under Print and Document Services are turned on:
Internet Printing Client
LPD Print Service
LPR Port Monitor
Extra Tips & Common Issues
Here are some additional tips to help ensure a smooth printing experience:
- Always check that the printer is powered on and connected to the same network as your computer.
- Make sure printer drivers are up to date.
- Reboot both the server and client PCs if issues persist after restarting services.
Conclusion
By following these steps, you should be able to resolve the “Windows cannot connect to the printer” error. Restarting the Print Spooler services and ensuring the required services are enabled can often fix the connection issue. For further assistance, check out more of our guides regarding printer issues.
Frequently Asked Questions
What should I do if I still can’t connect to the printer?
If you continue experiencing issues, consider checking your firewall settings, or reinstalling the printer drivers.
How can I check if my printer is online?
You can check the status in the Control Panel under Devices and Printers
. Look for your printer and see if it’s listed as Online.
Are there any other services that can interfere with printer sharing?
Yes, services related to your network connection or third-party firewall applications may prevent printer sharing. Check those settings if problems arise.